What is the claim process?
How long does the claim process take?
How long does it take to receive the Claim Eligibility Form in the mail?
How long do I have to file a claim?
Why do you need to know the month and year my home was built?
What needs to be provided to CPRC to provide adequate verification of the Installation Date of the PB Plumbing System?
Will damage to my home be covered?
Are water bills a covered expense under the Settlement?
What is the work authorization for?
Do I have to use a CPRC contracted plumber or can I choose my own?
What is the PB Plumbing System in my property going to be replaced with?
Is there a warranty on the work performed by the CPRC contracted plumber?
A CPRC authorized contractor will do my replumb. If I have a leak or other problem in the new plumbing system, what should I do?
During the original repair of the leak, the wall was cut into leaving a hole. Will your contractor repair this hole during the replumb?
The CPRC authorized plumber cut into my wallpaper during the replumb. Who is going to replace it?
There is dust all over my home and in my carpet from the replumb. Will you pay for a cleaning crew to come in and clean up all the dust?
I cannot be expected to stay in my home with no water during the replumb. Will you pay for a hotel?
I have chosen my own plumber to do the replumb. If I have a leak or other problem in the new plumbing system, what should I do?
I have already replumbed my home at my own expense. Can I still file a claim?
How long do I have to wait to receive my out of pocket expenses?
The reimbursement received did not cover all the expenses claimed. Should the check be deposited or returned to CPRC?
Is a cash settlement available instead of replumbing eligible units at my property?
If my claim has been denied or I am not satisfied with a decision on my claim, what can I do?
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What is the claim process?
After contacting the CPRC and providing your name and mailing address, a Claim Eligibility Form will be mailed to you. Once the completed form has been returned with the requested documents, it is reviewed by the Claims Department. The Claims Department will determine if the home is eligible for recovery under the Cox Settlement. This determination may require an inspection of the home by a claim adjuster contracted to inspect properties and assist in eligibility evaluations.
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How long does the claim process take?
The entire claim process for a qualified and eligible property, including the replumb is approximately 90 to 150 days.
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How long does it take to receive the Claim Eligibility Form in the mail?
The claim forms are mailed every day using first class postage. Allow approximately 7-10 days to receive the form.
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How long do I have to file a claim?
For manufactured homes and yard service lines, the leaks must occur within 10 years from the date of installation. The claim must be filed within 11 years after the date of installation.
The leak deadline for mobile home and yard service claims expired 7/31/2005 .
For site built homes with plastic insert fittings the leak must occur within 13 years from the date of installation. The claim must be filed within 14 years after the date of installation.
For site built homes with metal fittings the leaks must occur within 16 years from the date of installation or before 1-31-09 whichever is earlier. The claim must be filed within 17 years after the date of installation or before 5-1-09, whichever is earlier.
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Why do you need to know the month and year my home was built?
Typically the plumbing is installed at the time the home was built. We must know the date of original PB installation in order to determine a home's eligibility for replumb under the terms of the Settlement.
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What needs to be provided to CPRC to provide adequate verification of the Installation Date of the PB Plumbing System?
If actual original installation documentation cannot be provided, CPRC requires a form of verification to be provided. The original Certificate of Occupancies, Building or Plumbing Permits, First Settlement Statement or Deed, and information from the original water authority showing the original activation date would be forms of documentation that can be provided to CPRC. Please note that the above documentation will be required for each individual building in a multi building property.
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Will damage to my home be covered?
Eligible claimants who have had damage to their property directly resulting from Qualifying Leaks may be entitled to recovery under the Cox Settlement. This could include repayment of insurance deductibles. The class action settlement only reimburses actual cash value (ACV). This means the replacement cost of the damaged property less a percentage of depreciation based on age and/or condition.
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Are water bills a covered expense under the Settlement?
No. Water bills do not represent damage to tangible property and therefore are not reimbursable expenses under the Settlement.
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What is the work authorization for?
This is your authorization for us to proceed with the replumb of your home if it is determined to be qualified under the terms of the Settlement. You may be asked to sign a Work Authorization only to find out later that the home is not qualified. Each claim goes through several levels of review to determine qualification.
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Do I have to use a CPRC contracted plumber or can I choose my own?
Once the home is approved for replumb, you have the absolute right to use any plumber you wish. However, the terms of the settlement only allow for payment of reasonable and necessary expenses. You should submit a bid from your plumber to be reviewed against our prevailing cost in your area. At that time, CPRC will send you a written statement detailing the requirements and scope of work related to the replumb. Once the replumb is completed per the Scope of Work and upon receipt of all required documentation, a check will be cut directly to your contractor for up to the agreed upon price. If preferred, you may pay your contractor up front, and then CPRC again up to the agreed contract price, would make payment directly to you.
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What is the PB Plumbing System in my property going to be replaced with?
The plumbing system will be replaced with the product required per the local plumbing codes. The plumbing system will be replaced with a code approved material such as Type M copper, CPVC, or a non PB equivalent. The property owner will have a choice when code permits.
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Is there a warranty on the work performed by the CPRC contracted plumber?
As required by the Scope of Work, the contractor shall provide the homeowner a written one-year warranty commencing upon completion of the work.
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A CPRC authorized contractor will do my replumb. If I have a leak or other problem in the new plumbing system, what should I do?
The homeowner should first contact the plumbing company that performed or is performing the work and give them the opportunity to correct any problems. If it is within the one-year warranty period and you require further assistance, then contact your claim representative with CPRC.
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During the original repair of the leak, the wall was cut into leaving a hole. Will your contractor repair this hole during the replumb?
CPRC contractors are only responsible for areas that they access to perform the replumb as outlined in the Scope of Work. If they use an existing hole to run the plumbing, then they may patch that hole with the others. However, the adjuster that performs the initial inspection or the examiner handling your claim may assess an amount to be paid directly to the homeowner to make the necessary repair.
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The CPRC authorized plumber cut into my wallpaper during the replumb. Who is going to replace it?
The plumbers will provide CPRC with the measurements and samples of the wallpaper from the affected rooms. CPRC will calculate an amount of compensation based on an average cost and similar quality. A check will be sent to the homeowner to get the wallpaper replaced by their own contractor.
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There is dust all over my home and in my carpet from the replumb. Will you pay for a cleaning crew to come in and clean up all the dust?
The terms of the Settlement will not provide for a cleaning crew. The plumbers will make every effort to keep the debris to a minimum by covering furniture and laying plastic, etc. Please review the Scope of Work, and you may, at your own expense, decide to take additional measures with regard to cleaning.
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I cannot be expected to stay in my home with no water during the replumb. Will you pay for a hotel?
The terms of the Settlement do not provide for the cost of a hotel. As outlined in the Scope of Work, the plumbers will have water restored to at least the minimum fixtures by 6:00 p.m. each day.
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I have chosen my own plumber to do the replumb. If I have a leak or other problem in the new plumbing system, what should I do?
The homeowner should contact the plumbing company that performed or is performing the work for assistance. The CPRC will not address issues related to work performed by a plumber that is not contracted by the CPRC.
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I have already replumbed my home at my own expense. Can I still file a claim?
Yes. The CPRC will review your claim for eligibility. Once it is determined your home qualifies for replumb, you will be reimbursed based on the reasonable and necessary cost of a replumb accomplished in the usual and customary manner for your area.
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How long do I have to wait to receive my out of pocket expenses?
The entire claims process usually takes 90-150 days.
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The reimbursement received did not cover all the expenses claimed. Should the check be deposited or returned to CPRC?
Your check is not a release. It is ok to go ahead and deposit the check. This will not prevent you from requesting further consideration of your claim.
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Is a cash settlement available instead of replumbing eligible units at my property?
No. Cash settlements are not authorized under the Settlement.
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If my claim has been denied or I am not satisfied with a decision on my claim, what can I do?
Contact a claim representative at 1-800-876-4698 to discuss your claim. If you still are not satisfied that your claim was handled per the terms of the Cox Settlement, the claim representative will inform you how to file a written appeal.
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