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Question
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If the answer is YES and the Leak is Active |
If the answer is YES & the Leak is Not Acitve |
| Was the leak located in the bathroom, laundry, kitchen, apollo-type loop, or water heater? |
If you are currently experiencing leaks in any of these areas, have your leak repaired and save the failed part(s) and the repair receipt. You will need to submit a Claims Eligibility Form (CEF). |
A leak in these areas is typically an interior leak and should be entered into the section for interior leaks (Plumbing System) on the CEF. |
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If you answered NO to the above question, continue to the next question.
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Question
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If the answer is YES and the Leak is Active |
If the answer is YES & the Leak is Not Active |
| Is the leak in the Yard Service Line, under the driveway, the midline, the curb, or in the slab? Please see definition of Yard Service Line. |
The leak deadline for mobile home and yard service claims expired 7/31/2005. |
The leak deadline for mobile home and yard service claims expired 7/31/2005. |
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If you answered NO to the above question, continue to the next question.
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Question
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If the answer is YES & the Leak is Active |
If the answer is YES & the Leak is not Active or Leak Source is still undetermined |
| Is the leak in the basement, garage, crawl space, or foundation? |
If you are experiencing an active leak in one of these areas, there are two more questions which will help you to assess the origin of your active leak. Please continue to Active Leak Question. |
If the answer is "YES," proceed to the Non-Active Leaks Question for additional help.
If the leak source is still indeterminable, typically this should be entered into the section for interior leaks (Plumbing System) on the CEF.
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If you answered YES to the Above Question AND the Leak is ACTIVE
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Active Leak Question
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If the answer is YES
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If the answer is NO
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| Is the active leak between the city connection (or water source for wells and cisterns) and the shutoff valve? A shutoff valve is close to the house or inside the house and shuts the water off to the interior water lines. This is not the meter valve. |
The leak deadline for mobile home and yard service claims expired 7/31/2005. |
Have the leak repaired, save the failed part(s) and the receipt(s). This is typically an interior leak and should be placed into the section for interior (Plumbing System) leaks on the CEF. You will need to complete and send in a CEF but it is very important to prevent damage to your property. |
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If you do not know the answer to the above question, use this test on an ACTIVE leak to determine the proper procedure.
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Active Leak Question Activity
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If the answer is YES
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If the answer is NO
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| Shut the water off at the valve to the house and look at the meter*. Is the meter continuing to move? |
The leak deadline for mobile home and yard service claims expired 7/31/2005. |
Have the leak repaired, save the failed part(s) and the repair receipt(s). You will need to submit a Claims Eligibility Form (CEF). This is typically an interior leak and should be placed into the section for interior (Plumbing System) leaks on the CEF. |
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*In some areas of the country, the homeowner cannot perform the test without the assistance of the local water company. If you are in one of these areas and find you are unable to conduct this test, please contact the local water company to help with the determination.
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Non-Active Leak Question
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If the answer is YES
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If the answer is NO
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| Was the leak between the city connection (or water source for wells and cisterns) and the shutoff valve? A shutoff valve is close to the house or inside the house and shuts the water off to the interior water lines. This is not the meter valve. |
The leak deadline for mobile home and yard service claims expired 7/31/2005. |
Save any failed part(s) and the receipt(s). This is typically an interior leak and should be placed into the section for interior (Plumbing System) leaks in the CEF. You will need to complete and send in a CEF. |